Patient Information


Handy information for our patients

Consultation is by appointment.

Appointments can be made by phoning the practice on 6327 2947 or by booking online through our website.

Longer appointments are available on request. Please tell our reception staff if you feel you require an urgent appointment. Every effort will be made to fit you in where possible.

As a courtesy please notify us well in advance if you are unable to attend. A non-attendance fee may apply if no notice is given.

We are a private billing practice.

We operate on a “Fee for Service” basis, which takes into account the time taken and the complexity (and number) of problems presented to the doctor.

We offer a discount for Health Care Card holders and Pensioner Card holders. Payments can be made by cash, credit card or EFTPOS.

Our current standard fees are:

Standard $91.45

Pensioner $77.45

Healthcare Card $80.45

If your doctor is requesting investigations or has referred you to another service there may be an out of pocket cost to you.

Please contact the service that you have been referred to for further information relating to their fees.

Doctors of this practice make home visits when medically indicated, generally within a 3 km radius of the surgery.

We encourage patients to attend the clinic if possible as the diagnostic and treatment facilities are far more extensive on site. Home visits may attract a consultation fee.

If you believe that your condition necessitates this, please call the practice to discuss with a receptionist.

You may request repeat prescriptions without an appointment if your doctor has agreed to do this.

If your last consultation was more than three months ago you will need to make an appointment with your regular doctor (there are exceptions to this as some medications require an appointment).

We require 48 hours’ notice for repeat prescriptions.

A fee of $15 is charged for repeat prescriptions.

Faxed prescriptions are $20.

Medical certificates are legal documents. They are available only if you are present for a consultation with one of our doctors, we cannot issue medical certificates without you actually seeing the doctor, and we are not permitted to issue certificates retrospectively.

We require our patients to ring the practice between 12pm and 1pm, Monday to Friday.

Please press 1 to speak to the nurse. Please note that our nurses are with patients who have booked appointments at all other times.

The majority of test results usually take about 2 days to be processed.

If you require further information when speaking with the nurse regarding test results please make a follow up appointment with your doctor.

The surgery has a recall system that enables us to inform you, should the doctor consider it necessary to see you regarding test results or follow up procedures etc.

Please inform your doctor if you do not wish to be part of our recall system that informs you about preventative health services.

It is important that if we need to contact you, we have your correct contact information on file.

Please inform reception staff when you change any of the following:

Name, Address, Phone Numbers, Next of Kin details, Medicare & Concession Card details.

If you are unhappy with any aspect of our service, we would like to know about it. Please feel free to talk to your doctor or the Practice Manager.

If your complaint involves possible medical misconduct, you would be advised to contact the Health Complaints Commissioner on 1800 001 170.

On site interpreters can be booked in advance.

Phone interpreters can be arranged at the same time as your appointment, please let the reception staff know when you arrive.

It is the policy of the West Tamar Health that there shall be no smoking on the premises. Please do not smoke within 10 meters of any entry.

The Royal Australian College of General Practitioners defines “GENERAL PRACTICE” as:

“The provision of primary, continuing, comprehensive, whole patient care to individuals, families and their community.”

We feel that our service upholds these guidelines.

This practice complies with the Privacy Act of 1988 and the recent Amendments to that act dated 21/12/2001.

Patients’ personal information is handled in accordance with the practice’s privacy policy. All patients’ consultations and medical records are kept strictly confidential.

A copy of our privacy policy is available at reception or at the bottom of this website.

Make An Appointment

Book online or ring us for an appointment.